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Policies, Procedures and Requirements

Trainings

AIM LLC provides 2 different types of training - onsite and offsite/remote access training. For large groups or customers that have relatively little computer experience, we recommend onsite training as this provides the most thorough and comprehensive training experience. For colleges that have a smaller office or are very computer savvy, remote training may be sufficient. This will be determined by AIM LLC representatives during initial discussions and discovery.

Scheduling

Training will be scheduled no less than 4 weeks prior to database completion and deployment and no later than 3 months after database deployment. In some cases your database may be available and ready for use, but training may not occur until later. AIM LLC personnel will make their best effort to accommodate your needs but must also balance this with other obligations and clients.

Cancelation or Rescheduling of Training

Training may be canceled or rescheduled at the cost of the customer. Possible reasons for cancelation include but are not limited to: insufficient or incomplete class or student data, additional programming, customization or requests outside the scope of normal AIM LLC database operations. If any of these situations occur your training experience will not be complete. Part of our job is ensuring that you receive a comprehensive and useful training experience. Without the appropriate information and data available during your training, it will be difficult for you to learn what you need to know. AIM LLC will not be liable if your university fails to provide the appropriate information necessary to complete training in a timely fashion. If we find that any of these situations occur, AIM LLC reserves the right to cancel or reschedule training as necessary and available.

Data Policy

AIM LLC must have all available data (student, class list, and any other necessary) for completion of the database prior to training. There may be some exceptions to this depending on circumstances. Please contact your AIM LLC representative if you anticipate difficulties in providing the required data.

Data Integrity

AIM LLC is not responsible for the quality or quantity of your data. AIM LLC will import the data you have provided, however if your physical data exceeds your electronic information we are not responsible for incomplete or incorrect data. If you provide data that is incorrect or insufficient, AIM LLC will work with you to correct this but we are not liable for any information that was not provided and additional work may be billed at our hourly rate.

Types of Required Data

  • Student Data

    Student Data must be provided a minimum of two weeks prior to onsite training. This ensures that your database is populated with relevant information for you to work with and participate in a successful training.

  • Class List information

    Class list information must be provided a minimum of two weeks prior to onsite training. This ensures that your database is populated with classes and can be used for practice in requesting accommodations to make your training successful.

Customization of functions or additional features

In the event that customization needs to occur or additional features developed, AIM LLC programmers will work with you to determine what is needed and the length of time for this to be developed and implemented. Before work is begun, a quote will be provided that details the requested changes, amount of time anticipated to complete the project and associated costs.

Database Deployment and timelines

Once your database is finished and available for use, you must schedule training within 3 months. The reason we state this is because AIM LLC may or may not have sufficient time to provide training outside of this window and it is in your best interest to utilize the system that you have decided to work with.

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